Help and Tutorials

Introduction

Frequently Asked Questions

What is Fluxiom?

Fluxiom is a web-based digital asset management tool. It provides an easy and elegant way for small to medium sized teams to manage digital assets and share them with clients, partners and co-workers.

  • Fluxiom allows you to store and tag all kinds of documents and files (PDF, Word, presentations, images, EPS, Photoshop) in a fast and user friendly way.
  • Supports metadata search: author, resolution, dpi, color profiles, color mode and more. If you type “gray”, all grayscale images will appear.
  • Search inside files: Fast search inside documents like PDF, Excel, Word, Powerpoint, and others.

What do I need?

All you need is an internet connection and a modern web browser with JavaScript turned on. See: Fluxioms browser support policy.

What does “Fluxiom account owner” mean?

The account holder is the person who originally signed up for the Fluxiom account. The Fluxiom account holder can not be deleted or deactivated. The account holder is the only person who can change credit card settings, switch your current plan or cancel the account.

Can I cancel my account at any time?

Because Fluxiom doesn’t have long term contracts, you are free to cancel your account at any time. Just login to your Fluxiom account and scroll down to the “Account Cancellation” section. Click on the link “Delete this account” and follow the instructions. (Without exception, no other form of termination is possible, in particular notification of termination by e-mail.)

You can cancel the service at any time and you won’t be charged again, but you are responsible for any charges already incurred. Note: Your Account and all data will be deleted immediately and permanently (there is no undo).

Do you provide phone support?

We provide unlimited support via e-mail for our paying customers, but we don’t provide support over the phone. We do our best to respond to every email within just a few hours of receiving it. We do not outsource our support.

Which file formats are supported?

Basically, you can load any file into Fluxiom. For images (both raster and vectorized) there’s special support for creating thumbnails and previews. This also includes PDF documents. Fluxiom fully supports more than 100 image formats in B/W, grayscale, RGB and CMYK color formats, including EPS and Photoshop PSD files. Plus, it correctly handles color profiles so your thumbnails and previews will look as they should on screen. Easily search inside documents like PDF, Microsoft Word, Excel, and Powerpoint.

Does Fluxiom support RAW formats?

Yes. Fluxiom can create thumbnails and previews of most camera RAW formats (e.g. Canon, Leica, Nikon, Olympus, Pentax, Sony and so on).

What metadata support does Fluxiom have?

Fluxiom supports most IPTC and EXIF metadata plus information about audio and video content. Support for Adobe’s XMP metadata is planned but is not included in the intital release.

Security

Every Fluxiom account comes with stringent access controls and security measures to protect your data. To deter more malicious attacks, advanced plans (Solo, Basic, Pro and all Infinity plans) come with 256 bit SSL security.

SSL is an industry-standard encryption technology that wraps all the data you exchange with us within a secure layer. It’s the same technology banks use to safeguard financial information in transit.

Our high specification servers are hosted in a state-of-the-art data center and are connected directly to the Vienna Internet Exchange and InterXion.

How we keep your data safe and available

Your files are stored in enterprise-grade data centres, monitored 24×7×366 by specialists for environmental stability. Biometric checks, video surveillance and locked cages are but a few of the layered measures that keep your files away from prying hands.

Our servers are connected to battery-backed power as well as to n+1 redundant generators in the unlikely event of a prolonged outage. Fire retardant walls, early-warning smoke detectors and gas-release fire suppressant systems stand ready to quench any trouble before it starts.

Data is backed up to yet another RAID array throughout the day, allowing for speedy recovery from even statistically improbable hardware failures. Finally, our primary set-up is backed up to a geographically remote location every single night, just in case a meteorite were to crush the original one.

Our early warning system immediately notifies engineers of slowdowns and erratic behaviour, meaning we can respond to most difficulties before they impact our users. Any error condition within the platform is automatically reported to our QA team for further manual analysis.

Can our IT department or ISP host Fluxiom?

Fluxiom is a web-based, hosted service. Third-party servers cannot host Fluxiom. Fluxiom is not available for purchase to install on your own servers.

Does Fluxiom provide an API interface?

It sure does — read all about it in the API Documentation